Customer Portal Send Feedback Print

Previous Topic

Next Topic

Book Contents

Bill Pay tab

These point values, thresholds (if applicable), and depreciation fields can be edited as they can in other areas of FAD.

Hovering over a setting will display a tooltip that will provide more information about the point setting.

Point Settings:

  • Create Payment for Individual: Points are accumulated when a new payment is submitted for an individual payee.
  • Edit Payment for Individual: Points are accumulated when a payment to an individual payee is edited from any bill pay page. The amount or date must be changed in order to accumulate points.
  • Enroll in Bill Pay: Points are accumulated when a user enrolls in bill pay.
  • Add New Payee: Points are accumulated when a new payee is added (individual and company).
  • Edit Payee: Points are accumulated when a payee is edited (individual and company).
  • Add New Pay From Account: Points are accumulated when a pay from account is added.
  • Edit Bill Pay Contact Information: Points are accumulated when the user edits their bill pay contact information.
  • Abnormal Payee Payment Amount: Points are accumulated when the payment amount deviates from the normal payment amount for the payee.
  • First Time Use - Payment Submit IP Address: Points are accumulated the first time a payment is submitted from an IP address.
  • First Time Use - Payment to Payee: Points are accumulated the first time a payment is made to a payee.
  • Uncommon User Payment Submit IP Address: Points are accumulated then the payment is made from an IP address that deviates from the normal submission IP address.
  • First Time Use - Payment Submit Geolocation: Points are accumulated when a payment is made for the first time from the geolocation.
  • Uncommon User Payment Submit Geolocation: Points are accumulated when a payment is made from a geolocation that deviates from the user’s normal geolocation.
  • Uncommon User Payment Submit Time: Points are accumulated when a payment is submitted at a time that deviates from the user’s normal submission time.
  • Uncommon User Submit Day: Points are accumulated when a payment is submitted on a day of the week that deviates from the user’s normal submission days.

51515

See Also

ACH tab

Wires tab

Transfers tab

Payments tab

Advances tab

User tab

Settings tab

Top of Page Customer Portal Send Feedback Print